Alpenhaus Kazbegi Hotel & Restaurant

What Arab guests said

🌍All ArabsEmiratisQataris

What guests love

Arab guests appreciate the hotel's prime location and the stunning natural views it offers, contributing to a pleasant overall atmosphere.

• Staff members are noted for their kindness and helpfulness, particularly with children.
• The hotel's setting is considered ideal for enjoying mountain vistas.
• Some guests highlighted the good service provided in the restaurant.

Areas to improve

Some Arab guests encountered issues with room quality, lack of basic amenities, and unhelpful reception staff interactions.

• Guests reported rooms being too small or having low ceilings and poor mattress conditions.
• A lack of essential room facilities and very weak Wi-Fi signals were noted.
• Some visitors received rooms not matching their requests or bookings, with unsatisfactory responses from reception.
• The hotel's location was mentioned as being inconvenient for accessing popular hiking trailheads.

What guests love

Emirati guests appreciate the hotel's convenient location and pleasant ambience, particularly during snowy winter months, contributing to an enjoyable stay.

• The hotel boasts a great location offering beautiful mountain views.
• The general ambience of the hotel is nice, especially when covered in snow.
• Restaurant staff are friendly and provide good service.

Areas to improve

Some Emirati guests experienced disappointment due to room issues, including poor furnishing conditions and lack of basic amenities, alongside negative interactions with staff behaviour.

• Certain rooms had very low ceilings and poor furnishings; basic amenities were missing.
• Rooms provided did not match view requests, with unhelpful staff responses.
• Reception staff behaviour was unfriendly, with difficulty obtaining assistance.
• WiFi signals were weak and unusable in rooms.

What guests love

Qatari guests praise the hotel's convenient location and stunning views, complemented by the warm and helpful nature of the staff.

• The location is ideal for enjoying the surrounding natural scenery.
• Staff members are very friendly and accommodating.
• Service is pleasant and welcoming, especially for families.
• The views from the hotel are impressive.

Areas to improve

A few Qatari visitors noted aspects of their stay that could be improved, including amenity availability and room size.

• Some advertised amenities were not available.
• The rooms provided were on the smaller side.
• There is room for improvement regarding facility availability.

Amenities

• Toilet paper
• Towels
• Additional toilet
• Slippers
• Toilet
• Shower
• Outdoor fireplace
• Picnic area

Where it is

Marjanishvili Street 28, 4700 Kazbegi, Georgia