Belona Hotel
Hotel in Kutaisi, Georgia
What Arab guests said
What guests love
Guests appreciate the hotel's central location, making it an ideal base for exploring the surrounding area.
- Visitors praise the hotel's convenient location near restaurants and key attractions.
- Some guests found the rooms comfortable and noted pleasant night views.
- A few reviewers mentioned staff members were helpful and kind.
Areas to improve
Many guests encountered cleanliness issues, including unmade beds, alongside service challenges and staff unavailability.
- Visitors reported poor room cleanliness, with some basic amenities missing.
- Several guests found it difficult to locate staff when needed, particularly at night or during check-in/out.
- Some encountered room maintenance problems, such as non-functional lights or unpleasant odors.
- A few reviewers noted the absence of an elevator, which caused inconvenience.
What guests love
Emirati guests appreciate the hotel's prime location, situated centrally near restaurants and key attractions, making it a convenient base for exploration.
- The hotel boasts an convenient location, close to restaurants and central areas.
- Some rooms offer pleasant night views and a comfortable atmosphere.
- Guests noted the overall cleanliness of the property.
Areas to improve
Some Emirati visitors encountered challenges with customer service, noting staff unavailability at times, alongside issues concerning room maintenance and amenities.
- Limited staff availability, particularly during night hours or when assistance is needed.
- Issues with amenities such as the absence of kettles or water leakage in bathrooms after showering.
- Certain rooms lacked essential items like cups or personal toiletries.
What guests love
Qatari visitors appreciate the hotel's convenient location, finding it a good choice for their stay.
- The hotel's location is highlighted as a key advantage.
- Guests find the hotel's setting to be very suitable.
- The location is a significant positive aspect for visitors.
Areas to improve
Some Qatari guests encountered issues with service and cleanliness, alongside problems with essential facilities.
- Complaints were noted regarding the absence of an elevator and nighttime disturbances.
- Visitors experienced poor cleanliness standards and unpleasant odors in rooms.
- Reception service was lacking, with guests facing extended waiting times.
- Issues with lighting and the presence of insects were also mentioned.
What is ArabScore?
How travelers like you really rated this stay — scored only from Arab guests’ reviews, and weighted to stay trustworthy, not just a plain average.
Amenities
- Toilet paper
- Towels
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
- Shower
Show all amenities (33)
- Linens
- Coffee machine
- Socket near the bed
- Clothes rack
- Tour or class about local culture
- Walking tours
- Flat-screen TV
- Cable channels
- TV
- Wine/Champagne
- Shuttle service
- Daily housekeeping
- Baggage storage
- Car rental
- Airport shuttle
- 24-hour front desk
- Invoice provided
- Smoke alarms
- Security alarm
- Key access
- Air conditioning
- Heating
- Carpeted
- Non-smoking rooms
- Upper floors accessible by stairs only
Where it is
9 Tsminda Nino Street, 4600 Kutaisi, Georgia