Borjomi UnderWood

What Arab guests said

🌍All ArabsSaudisEmiratisQataris

What guests love

Arab guests frequently praise the hotel's prime location, nestled amidst beautiful natural surroundings near rivers and forests, while also being conveniently close to attractions and dining.

• The hotel boasts an convenient location, offering easy access to national parks and tourist spots.
• Staff members, particularly Dimitri and Elena, are commended for their friendly demeanor and helpfulness.
• The on-site restaurant is noted for its delicious Georgian cuisine, with some breakfast options catering to Muslim guests.
• Guests appreciate the pleasant views and peaceful atmosphere, making it a relaxing retreat.

Areas to improve

A few Arab guests encountered issues related to essential services and comfort, including facility challenges and accessibility concerns.

• Some visitors noted the absence of an elevator, which posed difficulties for accessing upper floors.
• Intermittent water supply problems were reported, alongside external noise that disrupted the tranquility.
• A few guests found certain beds uncomfortable and bathrooms to be small in some rooms.
• One negative experience involved insects and an unhelpful management response to the issue.

What guests love

Saudi guests praise the hotel's prime location, situated centrally and close to attractions and restaurants, complemented by the staff's welcoming and cooperative service.

• The central location offers easy access to the national park and local sights.
• Staff members are very friendly and helpful, providing good assistance.
• The hotel is clean and comfortable, with private parking available.
• The view is good value for the price paid.

Areas to improve

Some Saudi guests noted certain discomforts, including accessibility challenges due to the lack of an elevator to upper floors and intermittent water supply issues.

• Some rooms lack a bidet, which some guests found inconvenient.
• The absence of an elevator to higher floors presents a challenge for some visitors.
• A few guests experienced a full day of water interruption.
• Beds were noted as small or uncomfortable by some visitors.

What guests love

Emirati guests appreciated their stay, highlighting the staff's welcoming nature and attentiveness, alongside a prime location convenient for exploring attractions and dining.

• Staff members were consistently friendly and welcoming, providing attentive service with a smile.
• The location is ideal, close to Turkish restaurants and the National Park, with nearby halal dining options.
• Guests enjoyed delicious and healthy breakfast options, with a good variety available.
• Rooms were comfortable and well-equipped, offering pleasant views and ample space for families.

Areas to improve

Some guests encountered infrastructure issues, including water outages and the absence of an elevator, which impacted their overall comfort.

• Water supply was interrupted due to a city-wide issue, and the hotel lacked a backup pump.
• The hotel does not have an elevator, which may pose an inconvenience for certain guests.

What guests love

Qatari guests appreciate the hotel's stunning natural setting, nestled by the river and forest, offering peaceful rocky views that transport visitors.

• The hotel boasts a unique location situated right next to the river and amidst the forest.
• The property provides a relaxing and tranquil atmosphere despite its proximity to dining and shopping options.
• Visitors noted the staff's cooperative and friendly demeanor throughout their stay.

Areas to improve

Some Qatari visitors encountered a very unpleasant experience due to finding insects and a scorpion in their room, coupled with poor management interaction and a lack of basic emergency services.

• Scorpions and insects were discovered inside the hotel room.
• Guests faced rude treatment from the manager when reporting the issue.
• The property lacks essential emergency services, including a phone to reach reception.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer

Where it is

9 April 40, 1200 Borjomi, Georgia