Cruise Hotel

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests commend the hotel staff's welcoming and professional demeanor, highlighting the cleanliness of rooms and the peaceful environment for a comfortable stay.

• The staff's friendly and helpful interactions are frequently praised by visitors.
• Guests often mention the good cleanliness and tidiness of the rooms.
• The hotel's quiet atmosphere is appreciated for contributing to a relaxing experience.
• Some rooms offer pleasant views of the river.

Areas to improve

Some Arab guests encountered issues with late-night dining availability, alongside comments on the condition of certain facilities and challenges accessing essential services.

• A few visitors noted a lack of food service late in the evening.
• Comments were made regarding the condition of some facilities, such as bathrooms or maintenance needs.
• The hotel's distance from tourist attractions and basic amenities like shops was mentioned.
• Some guests found the pricing for certain facilities, like the sauna, to be high.

What guests love

Saudi visitors appreciate the hotel for a comfortable and quiet stay, highlighting good cleanliness and an attractive riverside location.

• Room and linen cleanliness is regarded.
• Spacious rooms and comfortable beds ensure a restful sleep.
• Staff are friendly and professional, especially when offering assistance.
• The swimming pool is a pleasant area suitable for children.
• The price offers good value for the stay.

Areas to improve

Some Saudi guests encounter challenges with the hotel's distance from tourist centers, alongside some issues with bathroom amenities.

• Some bathrooms lack bidets or experience leaks.
• The hotel is located far from the city center and main attractions.
• Prices for certain services like the sauna are very high.
• Amenities like grocery stores and pharmacies require a walk to reach.

What guests love

Emirati guests at Cruise Hotel feel genuinely welcomed, with staff noted for their personal kindness and attentiveness, creating a home-like atmosphere.

• Visitors consistently praise the warm and friendly demeanor of all hotel staff.
• Staff members offer personal assistance, such as helping to retrieve forgotten items.
• The hotel manager provides a comforting presence, making guests feel at home.

Areas to improve

Some Emirati guests encountered an issue with late-night food service, expressing disappointment with the unhelpful attitude of one staff member.

• A guest struggled to get a late meal after a workout, feeling unsupported by staff.
• The experience with one restaurant employee left a guest feeling unwelcome and poorly treated.
• The hotel's distance from the city center was noted as a potential inconvenience for some visitors.

What guests love

Kuwaiti guests appreciated the hotel's cleanliness and quiet atmosphere, noting the polite and helpful reception staff.

• Cleanliness of rooms and common areas.
• The overall quiet ambiance.
• Pleasant interactions with reception staff.

Areas to improve

Some Kuwaiti visitors encountered issues with service quality and cleanliness in certain areas, alongside disappointment regarding dining options and recreational facilities.

• Poor cleanliness standards for rooms and beds.
• Subpar performance from some staff members.
• Deteriorated state of recreational facilities like the pool and gym.
• Disappointing quality of food and beverages.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe

Where it is

Akaki Beliashvili Street 81, 0159 Tbilisi, Georgia