Crystal Wood

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Guests appreciate the apartment's convenient location, offering easy access to attractions and amenities, alongside generally clean and new accommodations.

• The location is strategic, close to the cable car and main activities.
• The apartments are new and clean, providing spacious and comfortable living areas.
• Some units are equipped with a washing machine and basic cooking facilities.
• The atmosphere is notably quiet and relaxing.

Areas to improve

Many guests encountered challenges with customer service, citing staff unavailability or unhelpfulness, alongside a lack of certain essential amenities.

• There is a shortage of reception staff and services like luggage assistance or room service.
• Some essential facilities, such as bidets in bathrooms or trash bags, were missing.
• Issues with internet availability or weak signal, and the absence of air conditioning in some units were noted.
• A few guests mentioned unpleasant odors in the apartments or minor cleanliness concerns.

What guests love

Saudi guests appreciate the strategic location of the apartments, offering proximity to key attractions and amenities, alongside the cleanliness and modern design that ensure a comfortable stay.

• Visitors praise the convenient location, providing easy access to tourist spots and essential services.
• Many guests highlight the cleanliness of the apartments and the new building, contributing to a pleasant experience.
• In-apartment amenities, such as washing machines and kitchens, are noted as valuable additions.
• Guests enjoy the peaceful atmosphere, making the apartments a relaxing retreat.

Areas to improve

Some Saudi guests encountered challenges related to a lack of basic services and uncooperative reception staff, which impacted their overall experience.

• Guests report a lack of essential room services and difficulty receiving assistance with luggage.
• Shortages of certain necessities, such as trash bags or water bottles, were noted.
• Some visitors expressed dissatisfaction with the professionalism and cooperation of the reception staff.
• The absence of amenities like bidets in bathrooms or weak Wi-Fi in some units was mentioned.

What guests love

Emirati guests appreciate the prime location of the hotel apartments, noting the convenient proximity to attractions and the spacious, well-equipped living areas.

• The location is close to a cable car and a supermarket for essential needs.
• Apartments are equipped with cooking facilities and cleaning supplies, including a washing machine and iron.
• Rooms and living areas are spacious and clean, offering a comfortable stay for families and groups.

Areas to improve

Some Emirati visitors noted limitations in the services provided, with comments regarding the absence of daily cleaning and air conditioning.

• The services offered were perceived as limited by some guests.
• Daily room cleaning service is not available.
• Bathrooms lack a bidet, and air conditioning is not provided in the apartments.

What guests love

Kuwaiti guests appreciated Crystal Wood's quiet and clean environment, noting its convenient location and lively atmosphere that prevents the place from feeling deserted.

• The location is ideal for ski enthusiasts and close to amenities.
• The hotel is noted for its cleanliness and quietness, offering comfort.
• Guests enjoyed the lively atmosphere, which kept the place feeling active.

Areas to improve

Some Kuwaiti guests encountered service challenges, including absent reception staff and difficulties accessing certain amenities.

• The hotel lacks basic services like luggage assistance and a bidet.
• Reception staff are frequently unavailable, leading to delays.
• Access to the hotel is challenging due to its uphill location.

Amenities

• Toilet paper
• Bath or shower
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Hairdryer
• Shower

Where it is

Didveli street 26, Bakuriani, 1204 Bakuriani, Georgia