Grand Bellagio Hotel Batumi

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitis

What guests love

Arab guests appreciate the hotel's prime location by the sea, alongside the welcoming service and prompt assistance provided by some staff members.

• The direct seaside location offers pleasant views.
• Certain staff members are friendly and provide quick service.
• Guests valued the help received from specific employees.
• Rooms are generally clean and comfortable.

Areas to improve

Many Arab guests encountered issues with cleanliness and maintenance, alongside slow responses from reception and room service, negatively impacting their stay.

• Cleanliness is not always perfect, and bathrooms appear dated.
• Room service and reception responses can be slow or lacking.
• Facilities like elevators are insufficient for the hotel's size.
• Some amenities, such as bath towels, are worn out.

What guests love

Saudi guests appreciate the hotel's prime location and beautiful sea views, along with the cleanliness and comfort found in the rooms.

• Guests praise the beautiful location and stunning sea vistas.
• Prompt and friendly service from some staff members is noted.
• Rooms are described as clean and comfortable.

Areas to improve

Some Saudi guests encountered issues with service quality, particularly concerning food delivery and certain aspects of room maintenance and cleanliness.

• Problems were reported with cold breakfast delivery and unresponsiveness to service requests.
• Some guests complained about the condition of bathrooms and general cleanliness standards.
• Inappropriate staff behavior, such as entering rooms without permission, was noted.

What guests love

Emirati guests noted the spacious rooms and pleasant sea views, with particular appreciation for the assistance provided by some staff members in resolving issues.

• Rooms are spacious and offer nice sea views.
• Some staff members provided valuable assistance to guests.
• Unclean rooms were promptly replaced upon notification.

Areas to improve

Emirati guests experienced significant disappointment due to multiple hotel issues, including poor cleanliness, malfunctioning facilities, and inadequate service, which negatively impacted their stay.

• Facilities like the pool and gym were out of order or under maintenance without prior notice.
• Room and bathroom cleanliness was poor, with beds not being changed during longer stays.
• Services were limited, with charges for basic requests and unresponsiveness to repeated cleaning calls.
• Some staff entered rooms without permission, causing discomfort to families and couples.
• The hotel is distant from main attractions and lacks a private beach.

What guests love

Kuwaiti guests appreciate the hotel's prime seaside location near shopping centers, alongside the warm welcome and helpfulness extended by the staff.

• The good seaside location close to shopping malls.
• Outstanding service from reception staff, particularly Tamila and Tamta.
• Good food quality and cooperative staff.
• A generally pleasant and welcoming atmosphere.

Areas to improve

Some Kuwaiti visitors noted issues with room cleanliness, the condition of certain amenities, and responsiveness of phone services, alongside comfort concerns.

• Cleaning standards were not consistently perfect.
• Some facilities, like the TV and coffee maker, require attention.
• Slow or unresponsive phone service from reception and room service.
• Concerns were raised about towel quality and bed comfort.

Amenities

• Toilet paper
• Towels
• Slippers
• Private bathroom
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

3 Lech and Maria Kachinski, 6010 Batumi, Georgia