Marco Polo Hotel Gudauri

What Arab guests said

🌍All ArabsSaudisEmiratisKuwaitisQataris

What guests love

Arab guests frequently praise the hotel's convenient location and stunning views, complemented by its diverse facilities and friendly staff service.

• The hotel boasts a prime location offering convenient access to restaurants and surrounding areas.
• Guests appreciate the staff's welcoming nature and their readiness to assist with a smile.
• Available facilities, including the swimming pool and sauna, are highlighted as key attractions.
• Rooms offer beautiful views, particularly those overlooking the scenic landscapes.

Areas to improve

While guests value the location and facilities, some encounter challenges regarding maintenance needs, food variety, and certain aspects of room comfort.

• Some guests note a need for more maintenance and modernization of hotel facilities.
• A lack of variety and quality in the restaurant's food options is observed.
• Several guests mentioned the absence of certain basic amenities in bathrooms or rooms.
• Certain activities and services are considered expensive, with occasional comments on cleanliness levels.

What guests love

Saudi guests appreciate the hotel's prime location, proximity to amenities, and the overall cleanliness and friendly service provided by the staff.

• The location is ideal, offering good views and easy access to restaurants and shops.
• Staff service is friendly and professional, with a constant readiness to assist.
• Rooms are comfortable, and some guests received a complimentary upgrade.
• Various leisure facilities are available within the hotel.

Areas to improve

Some Saudi guests noted a need for updates and maintenance, with minor comments regarding lighting and certain facilities.

• There is a need for some maintenance and modernization within the hotel.
• Some corridors and the reception area felt a bit dimly lit.
• A slight sewerage smell was noted in one room.
• The bathrooms lack a bidet (shattaf).

What guests love

Emirati guests praise the hotel's prime location and stunning, breathtaking views, complemented by the staff's welcoming and friendly service.

• The hotel boasts an ideal location, conveniently close to dining options and attractions.
• good facilities, including a pool, sauna, and steam room, enhance the overall experience.
• The food, particularly breakfast and dinner, is noted for its quality and variety.

Areas to improve

Some Emirati guests noted limited dining options and a need for improved room cleanliness, alongside observations regarding certain facilities.

• Dining choices are sometimes limited, and rooms could benefit from enhanced cleaning standards.
• Certain facilities, like gym equipment, are sparse, and rooms lack air conditioning.
• It's noted that some non-renovated rooms may not be in optimal condition.

What guests love

Kuwaiti guests appreciate the hotel's prime location and accessibility, along with its good facilities and comfortable room sizes.

• The hotel boasts a strategic location that is easy to access.
• Guests noted the spaciousness of the rooms, offering comfort.
• Available facilities are considered to be of good quality.
• Some rooms were described as nice, comfortable, and clean.

Areas to improve

Some Kuwaiti visitors encountered issues with cleanliness, basic room amenities, sleep quality, and a discrepancy between the hotel's appearance and its photos.

• Concerns were raised regarding the level of cleanliness in certain areas.
• Guests reported a lack of essential bathroom supplies and difficulty reaching reception.
• Some sleeping amenities, like beds and pillows, were found to be uncomfortable.
• Room noise was noted, and the hotel's appearance did not match expectations.

What guests love

Qatari guests appreciated the hotel's facilities and family activities, noting a good level of cleanliness.

• Qatari families enjoyed the available facilities.
• The family-oriented activities were well-received.
• A good standard of cleanliness was observed.

Areas to improve

Some Qatari visitors encountered concerns regarding restaurant food variety, alongside high prices for certain activities and room space.

• The restaurant menu lacked sufficient variety.
• Prices for some activities were considered high.
• Some guests felt the room space and furniture could be improved.

Amenities

• Toilet paper
• Towels
• Bath or shower
• Slippers
• Toilet
• Free toiletries
• Bathrobe
• Hairdryer

Where it is

Gudauri, 4702 Gudauri, Georgia